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Business Process Analysis

Available Modalities:

  • e-Training
  • Public Classroom
  • On Site
  • Virtual Classroom
Delivery Method PDU Total Technical PMP/PgMp Leadership Strategy PMI RMP PMI SP PMI ACP PfMP PMI PBA
Instructor-led Training 22.5 0 6 16.5 0 0 0 0 0
Delivery Method Instructor-led Training
PDU Total 22.5
Technical PMP/PgMp 0
Leadership 6
Strategy 16.5
PfMP 0
  • CEUs: 2.2
  • PDUs: 22.5

To survive in the twenty-first century, organizations must become lean, flexible, innovative and customer-driven. To do this, most companies need to analyze and redesign core business processes. They must abandon old ideas about how organizations should be managed and rethink how to do things faster, better, cheaper—or whether to do them at all.

Business process analysis and design, also called business process innovation, can tremendously improve an organization’s productivity, profitability, responsiveness and customer satisfaction. In pacesetting organizations, fast, efficient processes have become a primary vehicle to leverage intellectual capital for competitive performance.

Learn practical techniques for designing critical processes in corporations, government agencies and nonprofit organizations at this valuable course. Get answers to fundamental questions about process innovation: what it is, what benefits it affords, and why it necessitates rethinking an organization’s use of information technology and management control mechanisms.

You’ll leave the course prepared to begin business process analysis and redesign with realistic expectations and sound strategies that provide a foundation for success.

  • Avoid the management “dead zone” lurking in every process redesign project
  • Facilitate a paradigm shift within your organization
  • Set realistic “stretch targets” for the transition
  • Evaluate the organization culture’s readiness for change
  • Maintain a constancy of purpose despite declining morale and hostile attitudes in some stakeholders
  • Assess the effectiveness of current processes
  • Reinvent effective processes for the future
This course uses digital materials.
  • Analysis and Evaluation of Current Systems and Processes

    Assessing organizational readiness

    Mapping the existing processes

    Measuring hidden and visible process costs

    Process Analysis Tools

    Assumption Busting

  • Defining Business Process Innovation

    A working definition

    A model for process invention

    A business process innovation roadmap

    Why organizations are stuck with worn and broken processes

    Six guidelines for success

  • Designing the Optimal Process

    The return on investment (ROI) of process redesign

    Breaking away from the old process

    Templates for process reinvention

    Process design tools

    Developing the desired process

    Linking the new process to the customer

    Analyzing the risk of change and the consequences of doing nothing

    Anticipating barriers and identifying accelerators

    Highlighting communication tactics and the "rule of 50s"

  • Functional Process Diagnosis

    Symptoms of process disease

    Cause-and-effect analysis

    Improve it, fix it, or obliterate it?

    Picking "low-hanging fruit"

  • Learning by Looking Backward An Historical View

    The evolution of organizations, the revolution of productivity

    Deciding when to redesign a process

    Leaping the curve of process change

    Making the case for process innovation

  • Overcoming Resistance to Change The Silver Bullet

    Making the benefits real

    Dealing with fear and anxiety

    Don’t wrestle the crocodiles, drain the swamp

    Avoid common costly mistakes

    Celebrate success

  • Process Analysis and Redesign as a Business Strategy

    An enterprise model for change

    Analyzing your current change strategy

    Process Measurements

    Process innovation value-added

    Establishing and prioritizing customer requirements

    Strategic process capability

  • The Process-Centered Organization Leadership and Change Acceleration

    The management "dead zone"

    The change acceleration model

    Process innovation and leadership styles

    Recruiting the process design team