Analyzing Benefits and Refining Solutions applies an approach to using business analysis skills that addresses the work needed to ensure that a solution, once in place, actually delivers the business value that was expected of it, and to optimize that business value over its useful life.
A solution could have a useful life of many years, and is likely to evolve over its lifetime, just as the organization that uses it, and the business context within which it operates will also evolve. One of the challenges of supporting an existing solution is that often, the logic of why a solution is the way it is, and what the original requirements were gradually gets lost.
This course explores the period after solution development and implementation. This may be a time where there is no identified project manager in place, but when an organization should be evaluating the solution to ensure it is providing the value it was intended to provide. Business analysis remains critical at this point.
Analyzing Benefits and Refining Solutions starts with by reviewing the context of benefits management (principles, types of benefits, and the benefit life-cycle) before exploring how to:
- Understand what is necessary to transition to new solutions
- Measure benefits
- Evaluate solution performance against intended benefits
- Establish continuous improvement of solutions and make improvement recommendations
- Manage the human factors of organizational change that accompany solutions
This course can help anyone with an interest in understanding the myriad components involved with the management and realization of the benefits of a solution of any level of complexity. This topic is an area in which roles are generally undefined and this course is for any person concerned with being able to deliver and improve upon solutions that provide true business value.
- Describe how project- and program-level solutions provide benefits that contribute to enterprise strategic goals.
- Measure, track, evaluate, and manage the solutions that are intended to deliver the required benefits.
- Define the role of change management, continuous improvement, and technology in how successfully solutions are implemented.
Benefits Analysis and Management
- What are benefits?
- Types of Benefits
- Attributes of a good benefit
- Benefits Ownership
- Emphasizing Benefits Management
- Overview of the benefits life cycle
- Ongoing Analysis and Evaluation
- Challenges in evaluating solutions post-implementation
- Key success factors in benefits analysis
- Benefits management scorecard
Benefits Realization, Tracking, and Reporting
- Benefits Realization Mapping
- Benefits Tracking
- Benefits Reporting and Adjustment
- Capabilities Roadmap
- Benefits Governance
- Transitioning from Current to Future State
- Analyzing and Evaluating CSFs and KPIs
Changes to Technology Systems
- The role of technology
- The IT perspective
- IT Considerations
- IT Governance
- The role of IT in change initiatives
- IT support for solutions and benefits
- Designing for flexibility, scalability, and adoption
- Value stream analysis
- Reducing waste and variability
- Opportunities and emergent benefits
- Governance of Continuous Improvement
- Governance scope
Organizational Change Management
- How are Benefits Realization and Change Management Linked?
- Value Realization
- The people side of change
- Resistance to change
- Organizational inertia
- Leveraging the organizational culture
- Individual leadership
- The Role of Communication
- Assessing organizational readiness
- Reinforcing and enforcing change
- Overall change readiness assessment
- Solution Evaluation Tasks
- Benefits Measurement and Reporting
- Evaluation techniques
- Assessing Solution Limitations
- Assessing Environmental Limitations