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Managing Critical Relationships

Available Modalities:

  • e-Training
  • Public Classroom
  • On Site
  • Virtual Classroom
Delivery Method PDU Total Technical PMP/PgMp Leadership Strategy PMI RMP PMI SP PMI ACP PfMP PMI PBA
Instructor-Led Training 21 0 0 0 0 0 0 0 0
On-Campus 20 0 20 0 0 0 0 0 0
Delivery Method Instructor-Led Training On-Campus
PDU Total 21 20
Technical PMP/PgMp 0 0
Leadership 0 20
Strategy 0 0
PMI SP 0 0
PfMP 0 0
  • CEUs: 2.1
  • CPEs: 25
  • Field of Study: Communications

Managing Critical Relationships provides the learner with the skills and tools necessary to master the intricacies of relationship management in the contemporary work context. It begins with understanding the implications for those teams and individuals that cooperate and those that don’t. It does so with a particular focus on identifying different types of stakeholders in critical relationships.  Then, based on that identification, the learner can analyze their stakeholders to determine their level of support and their most important issues with an eye toward creating an engagement plan customized to each stakeholder’s needs.

Based on this foundation, the course then uses a blend of facilitated discussions, activities, and case study exercises to help the learner identify their primary and secondary communication styles and how to use conversational cues to better gauge the communication styles of others’, all with the goal of promoting better dialogue around critical issues. This in turn helps the learner to determine common sources of conflict, avoid useless confrontations, and employ a robust model for managing opposing ideas. Managing Critical Relationships concludes by giving participants the tools and concepts necessary to conduct successful negotiations in high-stress environments by exploring options, changing the frame, and pushing thinking to uncover true “win-win” solutions.

  • Formulate an effective plan for managing stakeholder and customer relationships
  • Communicate effectively with others who have different communication styles 
  • Manage conflict and overcome obstacles in project relationships
  • Negotiate for mutual gain
  • Identifying Stakeholders in Relationships

    The Complex Environment and Implications for Project-Based Work

    Defining “Managing Stakeholder/Customer Relationships

    Defining Different Types of Stakeholders

  • Aligning Stakeholders

    Stakeholder Mapping

    Power/Interest Grid

    Stakeholder Alignment

    Preparing for Stakeholder Engagement

  • Communicating with Stakeholders

    Sources and Characteristics of Communication Styles 

    Perceptions of Communication Styles 

    Types of Questions 

    Listening Well 

    Engaging Others

    Communication Planning

  • Conflict Management

    Types of Conflict

    Sources of Conflict

    Conflict Management Styles

    Appropriate Uses of Conflict Management Styles

    Conflict Management Practices

  • Negotiating for Mutual Gain

    Defining Negotiation

    Different Framing Leads to Different Outcomes

    The Negotiation Process