To survive in the twenty-first century, organizations must become lean, flexible, innovative and customer-driven. To do this, most companies need to analyze and redesign core business processes. They must abandon old ideas about how organizations should be managed and rethink how to do things faster, better, cheaper—or whether to do them at all.
Business process analysis and design, also called business process innovation, can tremendously improve an organization’s productivity, profitability, responsiveness and customer satisfaction. In pacesetting organizations, fast, efficient processes have become a primary vehicle to leverage intellectual capital for competitive performance.
Learn practical techniques for designing critical processes in corporations, government agencies and nonprofit organizations at this valuable course. Get answers to fundamental questions about process innovation: what it is, what benefits it affords, and why it necessitates rethinking an organization’s use of information technology and management control mechanisms.
You’ll leave the course prepared to begin business process analysis and redesign with realistic expectations and sound strategies that provide a foundation for success.