New York State Office of the State Comptroller Implements New Business Analysis Standards, Increasing the State’s Project Success Rate and Customer Satisfaction
NYSOSC has built a reputation for continually advancing project management best practices through its PM Center of Excellence (CoE). However, realizing that enhanced business analysis practices can also increase project success and user support, as well as heighten customer satisfaction, the agency has sought to improve its business analysis practices by instituting a Business Analysis Center of Excellence (BACoE).
This case study discusses:
- The need for enhanced business analysis practices, increased project success, and stronger user support
- The challenge of establishing a successful BACoE and developing a common understanding of BA process
- Key strategies that were undertaken to ensure effective program launch and implementation
- Significant program accomplishments and benefits of the applied training solution