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Improving Communication with Vendors

Available Modalities:

  • e-Training
  • Public Classroom
  • On Site
  • Virtual Classroom
SHOW CREDIT DETAILS
Delivery Method PDU Total Technical PMP/PgMp Leadership Strategy PMI RMP PMI SP PMI ACP PfMP PMI PBA
Instructor-Led Training 15 15 0 0 0 0 0 0 0
Delivery Method Instructor-Led Training
PDU Total 15
Technical PMP/PgMp 15
Leadership 0
Strategy 0
PMI RMP 0
PMI SP 0
PMI ACP 0
PfMP 0
PMI PBA 0
  • CEUs: 1.5
  • CPEs: 18
  • PDUs: 15
Synopsis

The Improving Communication with Vendors course is designed to give buyers, acquisition staff, and managers targeted training on relationship management and communication.

When it comes to improving vendor performance, the application of effective relationship management and communication has a paramount importance. The improved relationship through effective communication will yield an increase in project quality and stakeholder satisfaction. You’ll learn the SDI as a proved foundation of an effective relationship management and communication and how to empower yourself through more effective negotiation based on an understanding of the differences between competitive and collaborative negotiation approaches.

You’ll also gain a clear understanding of why communication is so important in vendor management. Without communication skills, your technical capabilities simply aren’t worth as much as they could be. Even the best ideas, strategies and work plans must be effectively communicated to have value. In our information-overloaded business world, being heard and getting what you need is more challenging than ever.

This course teaches techniques for creating high-impact, meaningful communication with vendor management stakeholders. The course exercises are based on real-life scenarios that allow participants apply learned concepts and tools. By completing this practical, interactive course, you will have an opportunity to practice the key activities of managing vendor relationships and apply that knowledge to your specific organizational environments.

Learn
  • Explain the importance of effective communication in vendor management
  • Identify, analyze, and prioritize stakeholders
  • Develop stakeholder management and communication plan
  • Improve relationships and communications with stakeholders by applying Relationship Awareness® Theory and concepts
  • Use appropriate styles of conflict resolution
 
Topics
  • Communication in Vendor Management
    • Who are your stakeholders?
    • Identifying stakeholders
    • Prioritize stakeholders’ power and interest
    • Vendor-related risks
    • Reducing risks
    • Risk response strategies
    • Stakeholder action plan
    • Communication plan
  • SDI - Foundation of Effective Relationship Management and Communication
    • Relationship Awareness® Theory
    • Relationship Awareness® Theory and organizational culture
    • Team-building and the Strength Deployment Inventory® (SDI®)
    • Relationship Awareness® Theory and rewards
  • Managing Conflicts
    • Understanding conflict
    • Preventable vs. Real Conflict
    • Conflict with SDI®
    • Conflict resolution
    • Competitive negotiation
    • Power
    • Collaborative negotiation
    • Preparing to negotiate
  • Planning Your Message
    • TwentyEighty Strategy Execution’s Communication Model
    • TwentyEighty Strategy Execution’s Communication Planning Process (purpose, audience, content, medium, structure, and delivery)
    • Determining purpose and O/M/T—Outcome, Measurement, and Time frame
    • Audience considerations and analysis
    • Content considerations
    • Overcoming objections
    • Dispelling misconceptions
    • Determining medium

    Structuring Your Message

    • Benefits of structure
    • Structure Model for organizing content
    • Opening (TREOA)
    • Body
    • Closing
    • TREOA—
      • Topic
      • Recommendation
      • Evidence
      • Outcome
      • Action
    • Supporting evidence
    • Clear writing and speaking
    • Storytelling and visual aids
    • Strong closings
    • Learning styles