Control Project Costs and Improve Work Flow With Vendors
Whether you are buying or selling office supplies or outsourcing entire information technology functions, vendor management involves a number of key activities and milestones that can have large impacts on your business. However, sourcing vendors can become a liability if not properly researched, planned, and executed. If your agency or organization is like most, vendors account for approximately 60% of your budget spend. Thus, vendor management should be considered a core business function that helps organizations control costs while optimizing performance.
Strategy Execution’s vendor management courses will identify common challenges of vendor management and offer tangible solutions to address them. Our training will help you apply best practices in relationships and vendor performance management; elicit, document, and manage vendor requirements; improve communication with key stakeholders; and reduce and manage conflicts. The curriculum will also enable you to plan and conduct negotiations throughout the vendor management life cycle that will have a clear impact on project results.
Eliciting and Documenting Vendor Requirements
The quality of work performed by a vendor can only be as good as the requirements you provide them. Whether they are a contracting officer, project manager, or member of the integrated project team, an individual who works with a contractor should be adept at eliciting requirements from stakeholders. Taking those requirements and communicating them to vendors in a clear, measurable, and concise fashion will have a direct impact on project success.
Improving Communication with Vendors
The Improving Communication with Vendors course is designed to give buyers, acquisition staff, and managers targeted training on relationship management and communication.
Managing Service Level Agreements
Service Level Agreements (SLAs) are designed to allow contractors to propose and implement innovative ways to achieve contract objectives and provide companies with effective tools to objectively assess and enforce contractor performance. The proper use of performance standards, acceptable quality levels, incentives, and other performance-based acquisition (PBA) tools can lead to enhanced contractor performance resulting in cost savings to the companies and improvements in customer satisfaction.
Negotiating with Vendors
Negotiation is an invaluable skill for any vendor manager. Not only do you negotiate agreements with vendors and contractors, but you must effectively negotiate with stakeholders, customers and team members. This two-day, highly interactive experience covers the dynamics, processes and techniques of internal and external negotiation situations.
Vendor Performance Management
The Vendor Performance Management course is designed to give buyers, acquisition staff, and managers targeted training on relationship management, performance management, measurement, communication, and conflict management.