Eliciting and Documenting Vendor Requirements
The quality of work performed by a vendor can only be as good as the requirements you provide them. Whether they are a contracting officer, project manager, or member of the integrated project team, an individual who works with a contractor should be adept at eliciting requirements from stakeholders. Taking those requirements and communicating them to vendors in a clear, measurable, and concise fashion will have a direct impact on project success.
Improving Communication with Vendors
The Improving Communication with Vendors course is designed to give buyers, acquisition staff, and managers targeted training on relationship management and communication.
Managing Service Level Agreements
Service Level Agreements (SLAs) are designed to allow contractors to propose and implement innovative ways to achieve contract objectives and provide companies with effective tools to objectively assess and enforce contractor performance. The proper use of performance standards, acceptable quality levels, incentives, and other performance-based acquisition (PBA) tools can lead to enhanced contractor performance resulting in cost savings to the companies and improvements in customer satisfaction.
Negotiating with Vendors
Negotiation is an invaluable skill for any vendor manager. Not only do you negotiate agreements with vendors and contractors, but you must effectively negotiate with stakeholders, customers and team members. This two-day, highly interactive experience covers the dynamics, processes and techniques of internal and external negotiation situations.
Vendor Performance Management
The Vendor Performance Management course is designed to give buyers, acquisition staff, and managers targeted training on relationship management, performance management, measurement, communication, and conflict management.