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Managing Performance-Based Service Contracts Course

Available Modalities:

  • e-Training
  • Public Classroom
  • On Site
  • Virtual Classroom
Delivery Method PDU Total Technical PMP/PgMp Leadership Strategy PMI RMP PMI SP PMI ACP PfMP PMI PBA
Instructor-Led Training 18 18 0 0 0 0 0 0 0
Virtual Instructor-Led Training 18 18 0 0 0 0 0 0 0
Delivery Method Instructor-Led Training Virtual Instructor-Led Training
PDU Total 18 18
Technical PMP/PgMp 18 18
Leadership 0 0
Strategy 0 0
PMI SP 0 0
PfMP 0 0
  • CEUs: 1.8

Performance-based service contracts (PBSCs) are designed to allow contractors to propose and implement innovative ways to achieve contract objectives and provide the government with effective tools to objectively assess and enforce contractor performance. The proper use of surveillance plans, incentives and other PBSC tools can lead to enhanced contractor performance resulting in cost savings to the agency and improvements in customer satisfaction.

Managing Performance-Based Service Awards will outline the next steps following the award of a performance-based service contract. This course is designed to equip government contracting managers with the knowledge needed to maximize the benefits of performance-based service contracts. You will learn to measure and document contractor performance and reach successful contract completion by applying the appropriate incentives.

The course exercises are derived from real-life, performance-based contract management scenarios that take participants beyond a mere review of the regulatory and process aspects of obtaining effective contractor performance. By completing these practical, interactive exercises, you will have an opportunity to observe the key activities following the award of a performance-based service contract and apply that knowledge to your day-to-day contracting environment. You will leave the course with a thorough, updated knowledge of PBSC tools, and be equipped to use these tools to successfully monitor and assess performance, receive and accept services and close contracts.

This course is especially valuable to government and industry contract managers, project officers, COTRs, contract administrators and anyone involved in the process of monitoring contract performance.

  • Use the key tools of a performance based service contract to manage effective contract performance
  • Differentiate between the traditional approach and the performance-based approach to administering contracts
  • Facilitate a partnering relationship between government contract monitors and the contractor
  • Identify practical methods for inspecting, measuring performance and applying incentives
  • Develop performance standards and metrics as contract conditions change
  • Effectively settle contract disputes through the use of industry best practices
  • Assess contractor performance and successfully close a performance based contract
  • Administer performance-based contracts using tips from industry leaders

This course uses digital materials.

  • PBSC Overview
    • Policy requirements
    • Review of PBSC steps
    • Definition of key PBSC terms
    • Key components of post-award phase of a performance based contract
  • Team Roles and Responsibilities
    • Building a contract administration team
    • Roles of the CO, COTR and others in the PBSC process
  • Communicating with the Contractor
    • Partnering relationship with the contractor
    • Communications plan for monitoring process
    • Post-award orientation
    • Using PBSC contract tools in communicating with the contractor
    • Ethics in dealing with the contractor
  • Monitoring Performance
    • Performance measurement
    • Using the Quality Assurance Surveillance Plan
    • Inspection techniques
    • Application of incentives
    • Earned value techniques for major systems contracts
    • Interpreting performance data and making contracting management decisions
    • Performance evaluation
  • Change Management
    • Change management planning
    • Recognizing the necessity and potential benefit of change