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Making Sense of Complexity

Available Modalities:

  • e-Training
  • Public Classroom
  • On Site
  • Virtual Classroom
Delivery Method PDU Total Technical PMP/PgMp Leadership Strategy PMI RMP PMI SP PMI ACP PfMP PMI PBA
Instructor-Led Training 21 0 21 0 0 0 0 0 0
e-Training 21 0 21 0 0 0 0 0 0
On-Campus 20 0 20 0 0 0 0 0 0
Virtual Instructor-Led Training 21 0 21 0 0 0 0 0 0
Delivery Method Instructor-Led Training e-Training On-Campus Virtual Instructor-Led Training
PDU Total 21 21 20 21
Technical PMP/PgMp 0 0 0 0
Leadership 21 21 20 21
Strategy 0 0 0 0
PMI RMP 0 0 0 0
PMI SP 0 0 0 0
PMI ACP 0 0 0 0
PfMP 0 0 0 0
PMI PBA 0 0 0 0
  • CDUs: 21
  • CEUs: 2.1

Making Sense of Complexity focuses on the very nature of our working contexts today, arguing that the work we do is more complex than ever and that this complexity demands new approaches. Participants will learn how to recognize, diagnose, and respond appropriately to complex environments and situations in a highly interactive course setting. The course serves as an introduction and touch point to the rest of the courses in the program. 

Making Sense of Complexity introduces participants to a number of models, all geared towards helping them understand the effects of complexity on our working environments, teams, projects, and how we operate as individuals. It also relies on the PSC (perceiving, sensemaking, choreography) framework to help participants see responses to complexity as a matter of seeing the situation correctly, rewiring how you think, and then reconfiguring what you do in iterative cycles of problem-solving. The course demonstrates how different mindsets, tool sets, and skill sets (some traditional, others not) play a role in navigating complex contexts and begins and end with simulations that help participants apply these mindsets, tool sets, and skill sets in unique and innovative ways.

  • Explain the criteria for recognizing the context in which your project-based work exists
  • Utilize lenses and frames to diagnose the context within which our project-based work resides
  • Identify opportunities to leverage the context for success
  • Select the most successful approach to match your response to the environment
  • Utilize mindsets, skill sets and tool sets that will enable success in working in complex environments
  • Identify and align the stakeholders necessary for successful execution in complex environments
  • Perceiving Complexity in Context

    Defining “Complexity”

    How Did We Get Here?

    The Context Model

    PSC and Complexity

    Complexity and the SELF model

    Complex vs. Complicated

    Complexity Conditions and Variables

    Connectedness of Components

  • Sense-making Lenses and Frames

    Systems Thinking

    Decision Making

    Problem Solving

  • Choreography: Mindsets, Tool sets and Skill sets


    Skill sets

    Tool sets

  • Choreography: Responding to Complexity

    Complexity Response Process

  • Course Summary and Call to Action

    Perceiving, Sensemaking, Complexity

    Response to Complexity

man thinking at his desk

Webinar: Negotiating the Complexity Chasm

View our webinar to understand the effects of complexity on companies and projects.

Access the Webinar