eTraining FAQs 

Will I receive a course completion certificate?

A certificate is sent to participants who complete all course requirements within the required six-week course period. You will receive your certificate within four to six weeks after successfully completing the course.

Who should I contact if I don't receive a completion certificate?

Certificates are delivered within four to six weeks after successfully completing the course. Contact e-Training customer service at (800) 374-1556 or frontline@strategyex.com for more information.

Are course materials sent to me as part of my course?

Most of the materials participants need for our e-Training courses are provided online as part of the courseware. However, some courses require supplemental material that is only available in printed format. After registering for a course, check the syllabus to see if you should receive any supplemental material.

If my course requires supplemental materials, when will I receive them?

If applicable to your specific course, supplemental material is shipped on your indicated start date and may take between five to ten business days to arrive, depending upon your location. International shipments may take as long as two weeks depending upon customs. You will receive an e-mail notification once your materials have been shipped that includes method of shipment and a tracking number. You may also receive some supplemental digital materials, depending on the course.

What kind of hardware and software do I need to access Adobe© Flash™-based e-Training courses?

Our e-Training uses the most current, state of the art authoring and delivery tools on the market today. Technical specification for this modality is kept up to date and so easy to access. Just use the link below.

e-Training technical specifications are listed here.

When you review the technical specifications, keep in mind that any security measures, firewalls, or VPN can impact quality, especially if you are using a work computer. If you think you might have security, firewall, or VPN issue be sure to discuss this with your account representative or customer care. Most technical issues can be resolved quickly.

What is "instructor-facilitated" e-Training?

Many of our Elucidat authored e-Training courses in our Moodle Learning Management System (Moodle LMS) allow participants to interact with an instructor by email and posting questions in the online discussion area. In return, participants receive effective and personalized instructor feedback within 24 hours.

Which course should I take first?

There are no prerequisites, but we recommend that participants start with our foundational courses first. For example, Managing Projects, is the first of the Project Management Core Courses.

When are the courses available?

Registered participants may access our instructor-facilitated, interactive, web-based training 24 hours a day, seven days a week.

What are e-Training courses like?

Our Elucidat authored e-Training courses provide extensive content interactions and numerous assessment opportunities within the context of fictional, but realistic, case studies. In many of our courses, an instructor is accessible for questions through the ‘Ask the Instructor’ forum and email.

How do I log in to my course after I receive course access?

You will receive an e-mail message from Strategy Execution providing detailed access instructions.

How much time do I have to complete an e-Training course?

Once your registration has been approved and course access has been granted, you have 42 calendar days from your chosen start date to complete all course requirements. However, it typically takes about 30 hours to complete an e-Training course. The access period includes weekends and holidays. Beyond a 42-day time frame, the course instructor has a discretionary period of up to 28 days to grant you an extension. After 70 days of course access, you will be withdrawn from the course.

How many hours of coursework can I expect?

On the average, it takes about 30 hours of focused effort to complete one of our courses. Time spent to complete an e-Training course is similar to that of the classroom courses, but is conducted at your own pace. Depending on experience, many participants complete courses in significantly less time.

What if I fail the final exam?

You must pass the final exam to receive course credit. If you fail the final exam, you will have an opportunity to retake the exam one time if you choose, up until the day that your course access expires.

What must I do to receive course credit?

Each of our e-Training curricula has a slightly different set of requirements for course completion – but may include videos, content interactions, adoptive and reflection questions, knowledge checks, and a final exam.

What should I expect as a participant in an e-Training course?

All of our Elucidat authored e-Training courses have content slides in the Learn section, knowledge checks in the Practice section, and reflection questions, that direct the participant to apply the learning in their own work situation, in the Reflect section. Finally, adoption questions that prompt the participant to adopt the key concepts in the Adopt section. Participants can download templated tools appropriate to the course. Some courses have instructor involvement and some courses do not. Some courses have videos and some do not. Completion of all online activities is required for course credit.

How can I obtain a copy of a receipt for course payment?

You may contact the Accounting Department at receipts@strategyex.com. Please include your first and last name, company (if applicable), course name, and fax number to receive your request.

What are the payment guidelines for registration?

We accept credit cards or purchase orders as payment for e-Training courses. Accepted credit cards include: American Express, Discover, Diners Club, Master Card, and Visa.

What is your refund policy?

We must receive notice of cancellations within seven calendar days of enrollment to issue refunds. No refunds are granted after the first seven calendar days of enrollment.  Strategy Execution charges an administrative fee of 10% of the list price for refunds.

Can I apply e-Training and classroom courses toward an Associate's or Master's Certificate in Project Management?

Yes, you may apply any qualifying course toward an Associate's or Master's Certificate, whether it's an e-Training or classroom course.

Can I apply only e-Training courses toward an Associate's or Master's Certificate in Project Management?

Yes, our e-Training offers all of the core courses required for the Associate's and Master's Certificates in Project Management.

Can I pursue a Master's Certificate in IT Project Management through e-Training?

Our e-Training courses may be taken as elective courses toward the Master's Certificate in IT Project Management.

How do I obtain a transcript showing my training history?

If you would like a transcript showing your training history, including, pass/fail grade, course title, date and CEUs earned, contact Customer Service at +1 (888) 374-8884.

How do I get a transcript for my university that shows the ACE credits I've earned?

Some courses qualify for ACE Credit – contact our Office of Student Affairs for details at +1 (888) 374-4681 or Officeofstudentaffairs@strategyex.com. If you are pursuing a college degree and would like academic credit recognition for your Strategy Execution courses, you must obtain your official transcript denoting ACE credits from the ACE Council on Education (ACE/CREDIT) College Credit Recommendation Service student registry.

I need help selecting courses. Are there course counselors at Strategy Execution?

Yes, our course counselors are available to help you determine a strategy for specific career training or the appropriate course sequence to meet your needs. To speak to a course counselor, call +1 (888) 374-8884.

Will I earn Continuing Education Units (CEU) for e-Training courses?

The International Association for Continuing Education and Training awards CEUs for each of our e-Training courses. To earn CEUs, you must complete all course requirements and pass the final exam (where applicable).

Will I earn professional development units (PDUs) for e-Training courses?

 Yes, Strategy Execution e-Training courses have PDUs associated with them. Please see the particular course page for specific PDU information about that course.

How long does it take after I register to gain access to the course?

You will receive access to the course within one business day of your indicated start date.

How will I know when I have access to the course?

You will receive access to the course within one business day of your indicated start date, at which time you will receive a new student e-mail message at the e-mail address you provided during registration, which confirms that your course "clock" has begun.

I've registered but I don't have access. Why?

You should receive access to the course within one business day of your indicated start date. If you do not receive access within this time period, you may not have completed the registration process successfully. Upon completing registration, you must click the complete registration button at the bottom of the page. A confirmation screen will then pop up thanking you for your order. Or, you may be taking the program through your company and your company has requested that its employees receive company approval before accessing courses online. If you need assistance, contact Customer Service at +1 (888) 374-8884 or frontline@strategyex.com.

I forgot my password. How do I find out what it is?

You can contact Customer Service at +1 (888) 374-8884 or frontline@strategyex.com between 9 a.m. and 5 p.m. Eastern Time. You can also call our technical support line at +1 (800) 352-8459 or +1 (703) 558-4450. A technician answers the phone from 6 a.m. to 12 midnight Eastern Time on business days. During other hours, a technician calls back within 30 minutes.

Who should I contact if I have technical questions or have problems accessing courses?

You can contact Customer Service at +1 (888) 374-8884 or frontline@strategyex.com between 9 a.m. and 5 p.m. Eastern Time. You can also call our technical support line at +1 (800) 352-8459 or +1 (703) 558-4450. A technician answers the phone from 6 a.m. to 12 midnight Eastern Time on business days. During other hours, a technician calls back within 30 minutes. You can call ESI's e-Training technical support line at (800) 352-8459 or +1 (703) 558-4450. A technician answers the phone from 6 a.m. to 12 midnight Eastern Time on business days. During other hours, a technician calls back within 30 minutes. Technical Note: Our e-mail server does not accept compressed ("zipped") file attachments. Any compressed files sent to instructors will be removed from the e-mail body. This should not be an issue, given the size of files that are required.