Analysing Benefits and Refining Solutions applies an approach to using business analysis skills that addresses the work needed to ensure that a solution, once in place, actually delivers the business value that was expected of it, and optimises that business value over its useful life.
A solution could have a useful life of many years, and is likely to evolve over its lifetime, just as the organisation that uses it - and the business context within which it operates, will also evolve. One of the challenges of supporting an existing solution is that often, the logic of why a solution is the way it is - and what the original requirements were, gradually gets lost.
This course explores the period after solution development and implementation. This may be a time where there is no identified project manager in place, but when an organisation should be evaluating the solution to ensure it is providing the value it was intended to provide. Business analysis remains critical at this point.
Analysing Benefits and Refining Solutions starts by reviewing the context of benefits management (principles, types of benefits and the benefit lifecycle) before exploring how to:
- Understand what is necessary to transition to new solutions
- Measure benefits
- Evaluate solution performance against intended benefits
- Establish continuous improvement of solutions and make improvement recommendations
- Manage the human factors of organisational change that accompany solutions
This course can help anyone with an interest in understanding the myriad components involved with the management and realisation of the benefits of a solution of any level of complexity. This topic is an area in which roles are generally undefined and this course is for any person concerned with being able to deliver and improve upon solutions that provide true business value.
- Describe how project- and programme-level solutions provide benefits that contribute to enterprise strategic goals.
- Measure, track, evaluate and manage the solutions that are intended to deliver the required benefits.
- Define the role of change management, continuous improvement and technology in how successfully solutions are implemented.
Benefits Analysis and Management
What are benefits?
Types of Benefits
Attributes of a good benefit
Emphasising Benefits Management
Overview of the benefits life cycle
Ongoing Analysis and Evaluation
Challenges in evaluating solutions post-implementation
Key success factors in benefits analysis
Benefits management scorecard
Benefits Realisation, Tracking and Reporting
Benefits Realisation Mapping
Benefits Reporting and Adjustment
Transitioning from Current to Future State
Analysing and Evaluating CSFs and KPIs
Changes to Technology Systems
The role of technology
The IT perspective
The role of IT in change initiatives
IT support for solutions and benefits
Designing for flexibility, scalability and adoption
Value stream analysis
Reducing waste and variability
Opportunities and emergent benefits
Governance of Continuous Improvement
Organisational Change Management
How are Benefits Realisation and Change Management Linked?
The people side of change
Resistance to change
Leveraging the organisational culture
The Role of Communication
Assessing organisational readiness
Reinforcing and enforcing change
Overall change readiness assessment
Solution Evaluation Tasks
Benefits Measurement and Reporting
Assessing Solution Limitations
Assessing Environmental Limitations