IT organizations are faced with a rapidly evolving environment and severe budget limitations, where standardization of optimal systems and procedures can be a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that has been developed to deliver high quality IT services. These procedures are supplier independent and provide guidance across the breadth of IT infrastructure, development, and operations. ITIL’s body of knowledge represents the consensus derived from over a decade of work and experience by thousands of IT professionals across the globe, considered by many to be the de facto world standard for IT best practices.
This 3-day intensive course is designed to provide a straightforward introduction to ITIL and to provide certification preparation by experienced professionals who have actual experience in implementing ITIL best practices.