Managing Performance-Based Service Awards


Performance-based service contracts (PBSCs) are designed to allow contractors to propose and implement innovative ways to achieve contract objectives and provide the government with effective tools to objectively assess and enforce contractor performance. The proper use of surveillance plans, incentives and other PBSC tools can lead to enhanced contractor performance resulting in cost savings to the agency and improvements in customer satisfaction.

Managing Performance-Based Service Awards will outline the next steps following the award of a performance-based service contract. This course is designed to equip government contracting managers with the knowledge needed to maximize the benefits of performance-based service contracts. You will learn to measure and document contractor performance and reach successful contract completion by applying the appropriate incentives.

The course exercises are derived from real-life, performance-based contract management scenarios that take participants beyond a mere review of the regulatory and process aspects of obtaining effective contractor performance. By completing these practical, interactive exercises, you will have an opportunity to observe the key activities following the award of a performance-based service contract and apply that knowledge to your day-to-day contracting environment. You will leave the course with a thorough, updated knowledge of PBSC tools, and be equipped to use these tools to successfully monitor and assess performance, receive and accept services and close contracts.

This course is especially valuable to government and industry contract managers, project officers, COTRs, contract administrators and anyone involved in the process of monitoring contract performance.


  • PDUs: 18 (See PDU tab)
  • CEUs: 1.8
  • CPEs: 21.5
  • Field of Study: Management Advisory Services

Credits may vary by delivery method


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