Facilitation Techniques for Requirements Development


The business analyst spends a significant amount of time eliciting requirements. Yet, many business analysts lack formal training on this vital skill. A successful facilitation session results in requirements that you can begin to analyze and work with. Facilitation Techniques for Requirements Development focuses on teaching the facilitation skills necessary to elicit and analyze requirements on a project.

In this highly interactive course, you will learn how to effectively help stakeholders define their needs and form these needs into quantifiable requirements through facilitation. As a facilitator, you will learn how to prepare for and conduct both face-to-face and remote group sessions. You will be exposed not only to several facilitator techniques such as brainstorming, JAD and focus groups, but you will also learn how to manage conflict in a session. Most importantly, you will have the opportunity to practice these skills in a safe environment with a trained facilitator to guide you through various activities. You will leave the class with the confidence to prepare for a session, including creating a facilitation plan, motivating a group’s participation, building consensus, managing conflict, maintaining session focus and evaluating results for lessons learned.

Reminder: Prior to taking this course, you should have acquired the background as taught in How to Gather and Document User Requirements.

This course is aligned with version 2.0 of A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide)™.


  • PDUs: 15 (See PDU tab)
  • CEUs: 1.5
  • CPEs: 18
  • CDUs: 15.0 BABOK V2.0 used in the CDU approval of this course
  • Field of Study: Communication

Credits may vary by delivery method


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