Business Process Modeling


Note: Use the Find Class button to find this course on our schedule.

The importance of the business analyst's role in defining requirements during the planning phases of a project continues to gain recognition across all industries. The business analyst, working in conjunction with the project manager, facilitates the solution of business challenges. However, when gathering requirements for a new or existing project, business analysts must be mindful that any project may require the development and redesign of accompanying processes. In fact, the business analyst must act as a change agent to help ensure that the newly implemented processes not only enhance the success of a project, but also increase the project's chance of meeting the organization's business goals.

This highly interactive course provides participants the opportunity to perform the four phases of a process improvement project-define, analyze, implement and control-which have been derived from the leading process improvement models in the industry. The key deliverables and outputs for the business analyst are emphasized during each phase, as well as the importance of tying all outputs back to the business strategy.

You'll practice identifying and prioritizing the processes that require improvement, as well as creating the documents needed to communicate these changes to the rest of the organization. You'll focus on the competencies necessary to perform workflow modeling to ensure you have the core tools required to document the processes. You will also practice creating "As-Is" and "To-Be" process maps and conducting a gap and stakeholder analysis. Finally, you'll develop the competencies required to create new process benchmarks and measurements for new processes. You'll leave this course with the preparation necessary to perform your business analysis responsibilities within the process improvement process and to employ the required skills in accordance with sensitive cost, organizational and stakeholder requirements.

Reminder: Prior to taking this course, you should have acquired the background as taught in Eliciting and Managing Requirements.

This course is aligned with version 3.0 of A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide)™.

Use the Find Class button to find this course on our schedule.


  • PDUs: 21 (See PDU tab)
  • CEUs: 2.1
  • CPEs: 25
  • CDUs: 21

Credits may vary by delivery method


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